IT Application Support Analyst

Company Name: Confidential

Job Title: IT Application Support Analyst

Qualification: ANY GRADUATION

Experience: 8 TO 12 YEARS

Must Have Skills:

Hands-on experience with incident management, problem management, and change management
Strong SQL knowledge for data analysis and debugging
Good understanding of Linux/Unix command line and scripting (Shell/Python/Bash)
Familiarity with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace)
Experience with ITIL processes
Excellent analytical and troubleshooting skills
Ability to work in shifts/on-call rotations when required
Strong communication and coordination skills with cross-functional teams

Good to Have Skills:

Knowledge or experience with GIVR (Global Infrastructure Vulnerability Reporting) systems
Understanding of MI (Management Information) reporting tools
Basic knowledge of cloud platforms (AWS, Azure, GCP)
Familiarity with CI/CD pipelines, DevOps tools (Jenkins, Git, Jira)
Exposure to ServiceNow or other ITSM platforms
Knowledge of Agile or Scrum methodologies
Familiarity with data visualization tools (Power BI, Tableau, etc.)

Roles and Responsibilities:

Provide Level 1 and Level 2 support for business-critical applications, especially those related to GIVR 5 MI
Monitor application performance and ensure high availability and reliability
Investigate and resolve application issues, coordinating with development and infrastructure teams
Work closely with business users to understand and resolve application-related issues
Handle incident and problem tickets using ITSM tools such as ServiceNow
Perform root cause analysis and implement fixes or workarounds
Create and maintain support documentation, runbooks, and knowledge base articles

Location: Bangalore

CTC Range: 22 LPA

Notice period: 45 DAYS