Blackstone Technology And Innovations, Executive Desktop Support, AVP

Assistant Vice President, Desktop And Executive Support

Blackstone is seeking an Assistant Vice President to lead Desktop and Executive Support across London and the broader EMEA region, as part of the wider EMEA Technology Support organisation. This role combines hands-on technical support with leadership of a small team delivering desktop and executive support services. You will be responsible for ensuring a high-quality, white-glove technology experience for our user base, while driving consistency, accountability, and continuous improvement across support operations. The position requires strong ownership, visibility, and the ability to operate effectively in a fast-paced, high-expectation environment.

Responsibilities:

• Lead Desktop and Executive Support across London and EMEA, ensuring consistent, high-quality service delivery
• Provide hands-on technical support across hardware, software, and end-user technologies
• Deliver a white-glove support experience for senior stakeholders, including executive-level users
• Lead, mentor, and develop a small team, driving accountability and performance
• Own and drive resolution of complex technical issues, partnering with Infrastructure, Engineering, and Application teams where required
• Oversee onboarding, moves, and changes, ensuring a seamless end-user experience
• Identify and implement improvements to enhance user experience and reduce friction in workflows
• Lead and contribute to initiatives relating to new technologies, tooling, and service enhancements
• Ensure strong operational discipline through ticketing (ServiceNow), documentation, and communication

Qualifications:

• Proven experience in Desktop / End User Support within a corporate or financial services environment
• Demonstrated experience leading, mentoring, or coordinating a small team
• Strong hands-on experience supporting Windows, macOS, Office 365, Zoom, and mobile devices (iOS)
• Experience supporting senior stakeholders in a high-touch, professional environment
• Strong troubleshooting and problem-solving skills across hardware, software, and user environments
• Ability to operate independently and take ownership in a fast-paced environment
• Solid understanding of networking fundamentals (LAN/WAN/VPN)
• Excellent communication and stakeholder management skills

Additional Attributes:

• High level of ownership and accountability, with a strong sense of responsibility for user experience
• Comfortable operating with visibility and supporting senior stakeholders in a high-expectation environment
• Able to balance hands-on delivery with team leadership and oversight
• Proactive mindset, with a focus on improving processes and reducing friction for users
• Commitment to high standards and consistency in service delivery