IT Service Delivery Lead – Quote - to - cash (Q2C)

It Service Delivery Lead – Quote-to-Cash (Q2C)

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking an IT Service Delivery Lead – Quote-to-Cash (Q2C) to join our client's team.

We are seeking a highly experienced IT Service Delivery Lead to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation—particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

• Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Manage a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

• 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
• Strong leadership, communication, and analytical problem-solving capabilities.
• Bachelor's degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

• Experience with Agile methodologies and delivery models.
• Exposure to other enterprise SaaS applications such as JIRA, Power BI, or PLM.
• Relevant certifications in Salesforce, Syteline, Epicor, or NetSuite.

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities