Solutions Engineer

Overview At Blacksmith, we provide cloud infra to help companies run their CI substantially faster and cheaper. Our mission is to build a CI cloud. Our bet is that CI, as a class of workloads, is ready to be unbundled from the hyperscaler clouds (AWS/GCP/Azure). This is a bold statement, and we have an ambitious roadmap ahead.

Some things we're proud of

• We orchestrate millions of VMs for CI jobs each month over our own fleet of bare-metal hardware.
• We power CI for 350+ fast-growing startups like Ashby, Slope, AtoB, Pylon, Superblocks, and Finch.
• Founders: Aditya Maru and Aayush Shah were early systems engineers at Cockroach Labs. Aditya (JP) Jayaprakash worked on search infra and was later a founding member of the ads team at Faire.
• We went through Y Combinator's W24 batch and raised our seed round from a Tier 1 VC firm.
• We're growing extremely fast and hit $1m ARR with a team of just 4 in less than 12 months.

You are a good fit if you

• Thrive in an in-person environment in NYC, 5 days a week.
• Are technical and resourceful - you can pick up new systems quickly, dive into logs, troubleshoot customer issues, and help optimize customer setups.
• Have a high degree of customer empathy. You genuinely want customers to succeed, and you're energized by solving their problems.
• Are comfortable being part customer support engineer - helping troubleshoot when customers encounter issues - and part advisor - working with them on how to make their CI faster and more efficient.
• Love learning and constantly ask: "How can I make this better?" Whether it's improving a build pipeline or improving an onboarding flow, you like iterating and making things smoother.
• Can communicate clearly and effectively - both verbally and in writing. You'll often be a trusted technical partner for customers.
• Are tenacious and detail-oriented. You follow up, close the loop, and make sure nothing falls through the cracks.
• Are excited to grow alongside a high-growth startup where things move fast.

Bonus

• Have familiarity with CI/CD workflows and tools.
• Have a deep understanding of Docker.
• Have experience working directly with customers in technical support, solutions engineering, or developer relations.
• Are comfortable creating and iterating on new support or optimization processes.

Compensation and benefits

• Medical, Vision, and Dental insurance.
• Competitive base + equity.
• Unlimited PTO.
• Quarterly offsite.