General Manager NY (strategy&operations)

General Manager Ny (Strategy&Operations)

As the General Manager for New York, you will own the entire New York region (including New Jersey, Connecticut and Pennsylvania) P&L, build and lead a high-performing team, and drive market growth. You will also be the face of Blacklane in New York, representing the brand to both customers and external stakeholders while reporting to the Americas CEO.

This role requires a dynamic leader with strong strategic, analytical, and leadership capabilities who thrives in a fast-paced, highly competitive environment.

Your Challenge:

Market Strategy and Execution: Develop and execute a comprehensive market strategy tailored to New York's unique dynamics, from corporate travel demand in Manhattan, to airport transfers (JFK, LGA, EWR) and premium leisure clients. Position Blacklane as the premier chauffeur service in New York.

P&L Management: Own the New York P&L, ensuring financial targets are met through strategic planning, efficient operations, and proactive cost management in one of the most competitive mobility markets in the world.

Team Building and Leadership: Recruit, build, and lead a high-performing local team of operations, marketing, sales and account management. Foster a positive and collaborative work environment that motivates and retains top talent in a fast-moving city.

Customer Engagement: Deliver exceptional service to high-value clients — from corporate executives to luxury hospitality partners — ensuring customer retention and repeat bookings.

Stakeholder Relations: Represent Blacklane across New York's premium ecosystem. Build strong partnerships with key stakeholders such as corporate travel managers, five-star hotels, premium lifestyle brands, and airport authorities.

Data-Driven Decision Making: Utilize tools such as Google Suite and Tableau to analyze data, track performance, and inform strategic decisions.

Local Market Development: Leverage New York's position as a global hub to identify opportunities for cross-regional collaboration and brand visibility, including events, partnerships, and community initiatives.

About You:

Entrepreneurial Spirit: A dedicated entrepreneur with a relentless and ownership-minded commitment to business growth.

Leadership: A charismatic leader who people like to work for and with, capable of building and inspiring a diverse team.

Strategic and Analytical Thinker: Able to create and execute a market strategy with strong analytical capabilities.

Industry Experience: Experience in both the luxury/premium industry (e.g., five-star hotels, restaurants, or luxury lifestyle brands) and startups or mobility is highly valued.

Dynamic and Adaptable: Thrives in a dynamic environment, balancing strategic initiatives with urgent operational tasks.

Local Knowledge: Strong understanding of New York's unique mobility challenges (traffic, airports, regulatory environment) and customer expectations in one of the most competitive premium markets worldwide.