Loyalty Ops Contractor

About Blackbird

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

About the Role

Blackbird is looking for a Loyalty Ops Contractor who will be responsible for creating a system for repeatable loyalty campaigns, data analytics, and engagement strategies that build our Blackbird Club program.

The ideal candidate has 2–3 years of marketing/operations experience, strong analytical and organizational skills, and a passion for restaurants and hospitality.

Deliverables Include:

• Member Insights & Reporting - build analysis reports with actionable insights. Create dashboards for ongoing analysis and executive summaries

• Performance Framework - define success metrics, KPI definitions, and a system for ongoing reporting and analysis.

• Segmentation Strategy - create VVIP/3X/5X segmentation strategy document with recommendations for targeting and engagement.

• Engagement Workflows - build documentation of workflows, playbooks, and engagement touchpoints.

• Tracking & Systems Recommendations - build proposals for tools and systems to improve tracking, measurement, and efficiency on Club member and restaurant spend, growth, engagement.

• Campaign Implementation Plan - build detailed plan with timelines, ownership, and workflows for loyalty campaigns and User Communication best practices.

Requirements

• 2–3 years of experience in marketing, operations, or related fields

• Strong analytical skills

• Comfortable with SQL, CRM management, Google Sheets, and reporting tools like Metabase

• Excellent organizational skills and attention to detail

• Comfortable engaging with VVIP members and representing Blackbird at events

• Thrives in a fast-paced, startup environment; proactive and willing to “grab the ball”
  

Nice to Haves

• Prior experience in hospitality or restaurants

• Familiarity with loyalty programs, customer engagement strategies, or community management

• Event operations or experiential marketing background

Pay Transparency Notice & Benefits

Depending on your work location and experience, the target hourly rate for this role is around $45/hour. This disclosure is provided in accordance with New York City’s Pay Transparency Law.

Commitment to Equal Opportunity

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Project Duration

This is a 6-month contract position with potential for extension based on project needs and performance.