Retail Customer Service Assoicate Part Time

Job Title

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.

*Eligibility requirements vary by position.

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• We strive for flawless execution and hold ourselves accountable.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a Team to Deliver GOLD Club Standards Daily

• Work with commitment and pride to deliver GOLD- Grand opening look daily
  • Clean and organized, inside, and out

Know Your Business:

• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities:

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications:

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states:
• Indiana – At least 19 years of age
• Delaware – At least 21 years of age

Environmental Job Conditions:

• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.75 - $20.10.