Patient Service Rep

Patient Services Representative

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities include:

• Handling telephone calls from patients and staff; forwards calls requiring triage.
• Performing receptionist duties with close attention to detail and professionalism.
• Verifying health insurance payment information and educating patients on the applicable regulations; collects payments and records data.
• Performing data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinating information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum requirements:

• High School Diploma or GED
• 2-5 years of experience

BJC Total Rewards:

At BJC we are committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer