Patient Meal Service Lead

Patient Services Lead

The Patient Services Lead will be responsible for all activities within the department including assisting the supervisor/manager with daily operational functions. Ideal candidate will have leadership experience in the hospitality industry.

Barnes-Jewish West County Hospital offers highly specialized surgical and medical services in an intimate environment and is known for outstanding patient care. With 64 private patient rooms, 14 operating rooms and four intensive care unit rooms, the facility was designed to provide a comforting environment that is innovative, efficient and centered on the patient experience. The campus features a park-like setting with landscaping and a walking path that winds through the grounds and connects to Millennium Park.

The Dietary department committed to promoting healthy food options for patients, visitors and the community by providing a variety of meal plans to meet the needs of our patients. We offer Catering to You a program that brings hospitality hosts and hostesses to each patient’s room to discuss the menu offerings, take their order and assemble, deliver and retrieve their tray. Our cafeteria is open daily, serving patients, visitors and staff.

Role Purpose

The Patient Services Lead will be responsible for all activities within the assigned area including assisting the supervisor/manager with daily operational functions of the patient services area, training and direction of staff, conducting inspections to evaluate adherence to quality control standards, monitoring diet compliance, monitoring patient and nursing satisfaction, and food quality.

Responsibilities

• Assists department management in coordinating and achieving department goals.
• Works various positions where needed to ensure quality and timely delivery of service.
• Assists with assigning work tasks, monitoring employee performance and schedules, completing and monitoring quality control logs, training employees and building an effective work unit.
• Evaluates patient meal selection, dietary restrictions/allergies, tray completion, tray delivery, and tray retrieval process on a daily basis ensuring that work unit follows proper diet protocols, safety guidelines and sanitation guidelines.
• Responsive to patient's needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.

Minimum Requirements

Education: High School Diploma or GED

Experience: 2-5 years

Supervisor Experience: No Experience

Preferred Requirements

Experience: 5-10 years

Supervisor Experience: < 2 years

Licenses & Certifications: ServSafe Certification

Benefits and Legal Statement

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer