Billing Customer Service Representative (radiology) | Permanent WFH - Remote Eligible

Service-Oriented Billing Customer Service Representative

We are seeking a service-oriented Billing Customer Service Representative with a strong background in radiology billing to join our team. The ideal candidate will have excellent communication skills, a deep understanding of insurance and patient billing, and experience handling patient inquiries with professionalism and empathy.

Key Responsibilities:

1. Respond to patient inquiries regarding bills, insurance claims, and payment status
2. Review and interpret Explanation of Benefits (EOBs) and effectively explain them to patients
3. Manage patient billing, collections, and payment processing
4. Collaborate with insurance providers to resolve claim issues and discrepancies
5. Utilize billing software (with MergeRIS experience strongly preferred) to process and track billing activities
6. Provide accurate and timely customer support to patients, ensuring a positive service experience
7. Assist with reporting, reconciliation, and documentation of billing activities