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Customer Success Operations Manager - Remote Eligible
Own and improve automated processes aimed at maximizing customer retention and growth.
LondonRemote
Mid-Level
1 week ago
✨ About The Role
- The Customer Success Operations Manager will focus on enhancing the efficiency and effectiveness of the customer success team.
- Responsibilities include managing support and customer success platforms, developing standardized workflows, and providing actionable insights through data analysis.
- The role involves training and supporting customer success team members in the use of tools and best practices.
- The individual will collaborate with cross-functional teams to ensure alignment with company operations efforts.
- The ultimate goal is to streamline operations and enable the customer success team to deliver an exceptional customer experience.
⚡ Requirements
- The ideal candidate will have at least 3 years of experience in customer success and customer success operations roles.
- A minimum of 1 year in a strategic role is required, showcasing the ability to design cross-functional processes and workflows.
- Familiarity with customer success and support automation tools is essential, ideally with experience in ChurnZero and Intercom.
- Strong organizational and coordination skills are necessary to manage multiple tasks and stakeholders effectively.
- The candidate should possess fluent English speaking and writing skills to communicate effectively with team members and clients.
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