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VCF Support Account Manager (VCF SAM) - Remote Eligible
Troubleshoot and resolve complex technical issues for customers using VMware by Broadcom products.
BangaloreRemote
Mid-Level
3 months ago
✨ About The Role
- The role involves resolving customer technical issues as a Level 3 Technical Support Engineer in the VCF Division.
- The candidate will be responsible for troubleshooting and researching customer queries using various tools and resources.
- Regular engagement with engineering teams is expected to provide value to customers and resolve escalated issues.
- The position offers opportunities for skill development and the chance to work on additional product lines.
- Knowledge sharing with newer team members may be part of the role as the candidate gains experience.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in the virtualization domain.
- A strong passion for learning new technologies and solving complex customer problems is essential.
- The candidate should possess excellent customer service and technical problem-solving skills.
- A collaborative mindset is important, as the role involves working closely with engineering and field teams.
- The ability to embrace challenges and continuously develop technical expertise is crucial for success in this position.
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