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Technical Support Engineer - Remote Eligible

Assist in the design and implementation of complex SAN infrastructures for premier customers.
Remote
Senior
1 week ago

✨ About The Role

- The Technical Support Engineer will provide support and expertise for Brocade Premier Customers, both remotely and on-site. - Responsibilities include assisting with the design, planning, and implementation of complex SAN infrastructures. - The role involves leading educational workshops to enhance the knowledge of internal SAN designers and administrators. - Candidates will be expected to support the operation and management of the Customer's Brocade infrastructure. - The position requires participation in change management meetings and communication with the Customer's business units and vendors.

âš¡ Requirements

- The ideal candidate will have a strong background in technical support, particularly in a client-facing role within a technology company. - A bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred, with significant experience in the industry. - Candidates should possess excellent fault isolation and root cause analysis skills to effectively diagnose and resolve complex technical issues. - Strong communication skills are essential, as the role involves interacting with customers and participating in live troubleshooting sessions. - Availability for nights and weekends is required to assist customers with their projects as needed.
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Technical Support Engineer - Remote Eligible
Remote
Engineering
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