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Support Account Manager - Remote Eligible

Manage critical customer situations and lead recovery activities for their SAN infrastructure.
Remote
Senior
1 month ago

✨ About The Role

- The Support Account Manager will coordinate with sales channels to manage all post-sales account activities for Premier Customers. - Regular Customer Operational Reviews will be scheduled to ensure customer satisfaction and operational efficiency. - The role requires managing critical situations and project recovery activities while providing ongoing status updates and documentation. - The candidate will work closely with customers to document their SAN Fabric design and future growth projections. - The position may require availability during nights and weekends to assist customers with their projects.

âš¡ Requirements

- The ideal candidate will have a strong background in client-facing roles, particularly in technology companies. - A bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred, with significant experience in account management. - The candidate should possess excellent fault isolation and root cause analysis skills to effectively diagnose and resolve complex technical issues. - Strong customer-facing skills are essential, as the role involves direct communication with clients during troubleshooting sessions. - The successful individual will be proactive in engaging with customers to understand their needs and mitigate risks associated with their projects.
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Support Account Manager - Remote Eligible
Remote
Sales
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