✨ About The Role
- The Support Account Manager will coordinate with sales channels to manage all post-sales account activities for Premier Customers.
- Regular Customer Operational Reviews will be scheduled to ensure customer satisfaction and operational efficiency.
- The role requires managing critical situations and project recovery activities while providing ongoing status updates and documentation.
- The candidate will work closely with customers to document their SAN Fabric design and future growth projections.
- The position may require availability during nights and weekends to assist customers with their projects.
âš¡ Requirements
- The ideal candidate will have a strong background in client-facing roles, particularly in technology companies.
- A bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred, with significant experience in account management.
- The candidate should possess excellent fault isolation and root cause analysis skills to effectively diagnose and resolve complex technical issues.
- Strong customer-facing skills are essential, as the role involves direct communication with clients during troubleshooting sessions.
- The successful individual will be proactive in engaging with customers to understand their needs and mitigate risks associated with their projects.