✨ About The Role
- This role involves troubleshooting complex NSX Security product issues and providing tactical support to customers.
- The candidate will collaborate with account managers and engineering teams to resolve customer issues effectively.
- Documenting customer interactions and product usage trends will be a key responsibility.
- Participation in a periodic on-call rotation to address production-down issues is required.
- The position offers an opportunity to contribute to product documentation and best practices guides.
âš¡ Requirements
- The ideal candidate will have over 8 years of technical expertise in Escalation Engineering or a comparable customer-facing technical role.
- A strong background in networking and security solutions, including routers, switches, firewalls, and intrusion detection systems, is essential.
- Proficiency in Linux fundamentals and experience managing Linux-based systems is required.
- The candidate should possess excellent communication, problem-solving, and analytical skills to effectively troubleshoot complex issues.
- Experience with RESTful API clients and Bash/Shell scripting is necessary for developing effective workarounds.