Supervisor, Maintenance Operations

Supervisor, Maintenance Operations

The primary function of the Supervisor, Maintenance Operations is to guide and mentor the Maintenance Operations, CSR team. Together, this team provides a superior level of service to our Drivers and Operations groups as they manage events that occur over the road. The Supervisor, Maintenance Operations upholds corporate policy, procedure, direction, and culture. They ensure program objectives/goals are met by building a strong, engaged team. Keys to success are effective written and verbal communication, cultivation of internal and external relationships and providing solid leadership, supervision, and support. This individual has a drive for results with a positive attitude and a team spirit that is contagious.

Specific responsibilities include:

• Leading by example to promote outstanding customer service, teamwork, creative thinking, and problem solving
• Heavy focus on teamwork and building highly motivated performers
• Provides escalation support and brings creative thinking to problem solving
• Establish strong internal and external customer service relationships
• Ensure road call notes are thorough and RO fields accurate
• Monitor call statistics for coaching opportunities to achieve a high level of call answer percentage
• Review net promoters score and follow-up on negative feedback
• Maintain pulse on operational needs and Level of Service
• Review repair estimates for accuracy and cost savings opportunities, focus on staying within budget and providing monthly analysis
• Negotiate hourly rates, parts discounts, and national pricing
• Maintain a healthy relationship with key vendors, monitor vendor performance and hold them accountable
• Responsible for updating BEARS and implementing improvements to ensure accuracy
• Support process improvements and eliminate roadblocks
• Work to improve repair vs collection rate ratio while ensuring synergy amongst teams to optimize efficiency
• Participate in the department interview and hiring processes, oversee staff internal and external training programs, staff scheduling, succession planning and administer corrective action when necessary
• Develop and administer career development plans
• Other duties as assigned.

Our ideal candidate will possess:

• Prior Transportation Industry experience is an asset
• Prior experience managing a high performing team would be considered an asset
• Strong organizational and time-management skills.
• Sound problem solving capabilities
• Exceptional negotiation, decision making and organizational skills
• Proven communication and time-management skills
• Strong customer service and relationship-building skills
• The ability to thrive in a fast-pace, deadline-oriented environment

The job is classified under NOC Code: 12013.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.