Mexico Customer Service Assistant

Customer Service Assistant (CSA)

This is a Monday to Friday shift, standard working hours

LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work.

Specific Responsibilities includes:

• Coordinate the movement of cargo and trucks for the assigned client portfolio.
• Collaborate with regional planning teams to ensure operational efficiency.
• Maintain constant and effective communication with clients.
• Execute detailed administrative tasks in an accurate and timely manner.

Our Ideal Candidate will possess:

• University education with degree.
• Advanced command of the English language with strong written and oral communication skills.
• Customer service experience.
• Experience working in a fast-paced environment.
• Knowledge of Canadian geography considered to be an asset.
• Advanced multitasking ability.
• Problem solving ability.

Benefits include:

• Monthly Food Vouchers.
• Savings Fund.
• Christmas Bonus.
• Vacation Days & Vacation Bonus.
• Private Health Insurance.
• Life Insurance.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.