Customer Service Representative (colombia)

Job Opportunity

BVP takes pride with excellent customer service! Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP's well-integrated technology solution allows for seamless integration and collaboration between North American and Colombian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles. BVP Colombia is headquartered in Medellin. To learn more about our culture, kindly visit our website.

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities

• Maintain and update customer protocols to ensure high quality standards are met.
• Conduct regular quality control of the service provided to customers.
• Timely resolve customer complaints and participate in root cause analysis.
• Investigate customer issues and suggest corrective actions.
• Communicate with customers to gather satisfaction feedback and provide daily guidelines to staff.
• Analyze inefficiencies and suggest improvements to processes.
• Attend meetings and complete projects assigned by senior management.
• Continuously develop own professional and technical knowledge.
• Follow changes to regulations and rules in the industry.
• Maintain professional and ethical communication with customers and other third parties.
• Perform other related tasks as requested by the employer.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Prior experience in customer service, quality control or related field is a plus.
• Excellent communication skills, both written and spoken in English.
• Strong problem-solving and decision-making abilities.
• Excellent organizational skills with attention to detail.
• Ability to prioritize and manage a busy and changing workload.
• Passion for improvement and innovation.
• Commitment to the company's core values and culture.

Employee Compensation Package & Perks

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events
• Annual performance reviews
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool table, darts and foosball

*Please make sure to submit your CV in English.