Customer Service Advisor

Bio-Techne Position

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$18.40 - $25.30

Responsibilities

Follow team schedule

Understand and follow SOP's (standard operating procedures) and WI (work instructions) as assigned in Compliance Wire

Complete all compliance trainings as assigned

Understand SOPs of other departments within the division

Intermediate knowledge of ERP system including:

Processing new orders in applicable ERP Systems

Processing replacement orders

Proofing of other teammates orders

Initiating complaints with technical support within 24 hours of receipt

Support customers with general inquiries

Send customers production schedule

Manages time well and will put in extended time as needed

Ability use Microsoft Office Suite products

Consistently demonstrate meeting quality requirements in daily work

Knowledge of work performed by the department and learning how to perform multiple functions within the department

Demonstrates an increasing level of independence in daily work tasks

Flexibility to work on multiple tasks with increased effectiveness

Work may change from day-to-day within reasonable and expected boundaries

Demonstrates EPIC values in daily work

High level of communication inter-departmentally and with customers

May be expected to support other departments

Being flexible by completing other duties as assigned

Why Join Bio-Techne:

We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.

We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.

We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.

We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.

We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.