Patient Services - Data Analyst

Patient Services Analyst

You will be responsible for Patient Services (PS) reporting and data analysis as required to support our call center operations and patient strategic initiative programs. Involves the design, development, and implementation of new data sets, and metrics as well as the evaluation and validation of existing measures and data sets. The role will also be asked to perform statistical analysis. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. Provide assistance and advice to business users in the effective use of applications and information technology. Provide Trend Analysis to Patient Services Leadership on performance and patient metrics.

What You'll Do:

• Work with the Patient Services Compliance team to create analysis and reporting solutions to support internal and external needs
• Troubleshoot technical issues and identify modifications needed in existing systems to meet changing user requirements
• Provide assistance and advice to business users in the effective use of applications and information technology
• Provide Business & Data Analysis and testing

Core Experience Requirements:

• Min. 2 years of experience in a medium multi-national company or consulting firm with a special focus on analyzing big data sets.
• Bachelor's degree in engineering or science-related (Analytics, Data Science, Engineering, Computer Science, or other relevant)
• Proficiency in English
• Good level of Excel and very good knowledge of Business Intelligence Tools (Power BI or Tableau)
• Solid understanding of commercial datasets of large companies. Able to synthesize large amounts of unstructured and complex data into simple and more structured data sets.
• Strong analytical and quantitative skill set.
• Knowledge of ETL processes, databases, warehouses, data modelling and related software skills.
• Experience with Enterprise SQL Databases (Snowflake or Oracle preferred)
• Demonstrated competency in more advanced analytic/data science tools, e.g. Python, VB, R, Jupyter, MATLAB, or other similar technology

Additional information:

• Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
• This role is in hybrid model of work.

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we're driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we're inviting you to join our team.

About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen's business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Job Level: Professional