CRM Support & Data Operations Analyst

CRM Support & Data Operations Analyst

As a CRM Support & Data Operations Analyst, you will be an integral part of our team, ensuring the seamless availability and accuracy of master and reference data for daily commercial operations and business initiatives for our supported affiliates. You will oversee the processing of Data Change Requests, maintaining alignment and data quality across systems such as Veeva Network and Veeva CRM. Your role involves supporting business users with CRM system operations and delivering master data reports to meet business needs. You will identify and implement improvements to data-related processes and systems, contributing to their efficiency and effectiveness. Additionally, you will participate in or coordinate testing for master data-related systems and applications to support business initiatives.

What You'll Do:

• Proactively monitor tasks and processes to prevent errors and problems.
• Process HCP/HCO Data Change Requests and deliver bulk updates for completeness and accuracy.
• Analyze HCP/HCO data, running match and merge processes to maximize record accuracy.
• Deliver data quality reporting for HCP/HCO master data and reference data areas.
• Ensure data alignment between Veeva Network MDM, Veeva CRM and Veeva Align.
• Prepare and load changes directly to Veeva Align, coordinating complex changes in territorial structure.
• Support testing, adoption, and roll-out of new systems/system releases, developing error reports and training materials.

Who You Are:

You have an analytical mindset, allowing you to dive deep into data and identify areas for improvement. Your attention to detail ensures data accuracy and alignment across systems. You are a proactive problem solver, capable of anticipating potential issues and addressing them before they escalate. Your ability to train and support team members and business users reflects your collaborative nature. You thrive in a dynamic environment, adapting to changes while maintaining a focus on data quality and operational efficiency.

Required Skills:

• Bachelor's Degree (or equivalent).
• Fluent in English (spoken and written).
• Very good knowledge of MS Excel and other MS Office tools
• Proven track record in a data management role with a strong focus on data quality.
• Understanding of CRM systems and Business Intelligence concepts and solutions.
• Minimum 2-year experience in data analysis or data management-related function.

Preferred Skills:

• Strong communication skills for effective collaboration with business users.
• Ability to identify and implement process improvements in data management.
• Experience with Veeva CRM and Veeva Network systems is a plus.

Additional Information:

• Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
• This role is in hybrid model of work.

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we're driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we're inviting you to join our team.

About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen's business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Job Level: Professional

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.