Technical Product Support Specialist – Data/bi - Remote Eligible

Technical Product Support Specialist – Data/BI

Billigence is a boutique data consultancy with global outreach and clientele, transforming the way organisations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications—from process digitisation through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, and Data Governance.

Headquartered in Sydney, Australia with offices worldwide, we help clients navigate complex business conditions, remove inefficiencies, and enable scalable adoption of an analytics-driven culture.

We're looking for a Technical Product Support Specialist – Data/BI to join a high-priority finance transformation project for a global organisation. You'll provide hands-on technical and application support for a legacy reporting platform, ensuring reporting continuity for users and contributing to the smooth transition to the new Digital solution over the next four months. This is a fixed-term contract role starting by 1 September 2025 and ending 20 December 2025, ideal for an experienced data support professional who can hit the ground running, work independently, and collaborate across time zones.

What you'll do:

• Provide daily operational support for the GPMR Legacy application, resolving service requests from Corporate Finance and Shared Services teams.
• Analyse and self-learn from existing SQL Server database artefacts to deliver accurate, timely support.
• Facilitate manual submission of data via submission and adjustment templates.
• Automate reconciliation processes and create alerts for data mismatches.
• Support the design of KPI calculations and contribute to the data validation process for the new GPMR Digital solution.
• Reconcile historical and incremental data loads to ensure data integrity.
• Deliver clear, actionable communication to stakeholders and ensure continuity of reporting services.

What you'll need:

• Minimum 5 years of professional experience in MS SQL Server Database development/support.
• Proven skills with SSRS (mandatory) and Snowflake Database (mandatory).
• Proficiency in Python scripting for automation and reconciliation tasks.
• Optional but valuable: SSAS, Streamlit, Power BI.
• Strong understanding of complex database structures and data artefacts.
• Excellent problem-solving skills, attention to detail, and the ability to work independently.
• Confident communication skills with both technical and non-technical audiences.

Why join us:

• Work on a high-impact, time-critical project with global visibility.
• Collaborate with a skilled international team of data and BI professionals.
• Be part of a consultancy known for quality delivery and cutting-edge data expertise.

Inclusion and equal opportunities: At Billigence, we're committed to building a diverse, inclusive workplace for all applicants and team members. We welcome candidates from all backgrounds, identities, and experiences, and evaluate every application on merit and potential.