Floor Support

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved.

Are you looking for a rewarding career? Come soar alongside our Goslings, our clients and our customers! Making lives better, one connection at a time.

This position requires you to work onsite from our Hampton, VA Office. We do not offer 100% work-from-home. First 90 days of training will be onsite, then you will move to a hybrid module (minimum 3 days in office).

We offer:

• Hourly wages starting at $17.00/hour
• Health & Dental Benefits available after initial waiting period
• Equipment will be provided by us
• Amazing work culture where you can learn and grow
• New office located directly off I-64 for easy commute and walking distance to 23 restaurants and over 70 retail stores. It is also 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
• Vibrant arts community, distinctive festivals and a rich history
• Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum

Role and responsibilities:

• Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review
• Assist with distribution of reports, mail, and other correspondence to team members
• Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month
• Champion company core values and other company programs to engage and motivate our employees
• Other duties as assigned

Required experience/qualifications:

• Strong communication skills verbal and written
• Previous leadership experience is preferred
• Hands on experience with MS suite: Word, Excel, PowerPoint and Office 365
• Previous customer service/ call center experience is must
• You have a desire to grow and drive your career forward

Are you a Gosling? At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!

• Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
• Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
• Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
• Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
• Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!