Desktop Support Technician

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software. They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology. The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

The Desktop Support Technician will:

• Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
• Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
• Support IT Department with technology related tasks when required including data center and office cabling
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
• Champion company core values and other company programs
• Other duties as assigned

Education:

High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

Post-Secondary education in a related IT field would be preferred

Knowledge of Information Technology in relation to supporting Hardware and Software

Experience:

Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Certificates, Licenses, & Registration:

There are no personal certification, licensing, or registration requirements for this job

Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader

What We're Looking For:

INFORMATION SECURITY RESPONSIBILITIES

• Identification of non-conforming processes that impact business services and/or information security
• Any access to data will only be granted to authorized parties based on job responsibilities and employee will disseminate data to others only when authorized by Management.
• Report access privileges inappropriate to job duties to Management for correction and attend Information Security training on policies/procedures when required to do so.
• Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing private or restricted data.
• Role-Based security permissions, as required in Workday

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better!

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Website: https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!