Client Services Analyst - BGE

Client Services Analyst

Join a team that's passionate about making lives better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities.

What You'll Do:

• Learn the client's business, product, processes, intent and influences
• Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement
• Identify and calibrate to stay updated on client's core business objectives
• Create and maintain a strong working rapport with the client
• Understand needs and desires of the client and move to meet those needs in a proactive manner
• Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations
• Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements
• Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business
• Establish a channel of open communication and maintain regular contact with clients and its users
• Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership
• Identify revenue enhancement/growth opportunities

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us on Twitter & Instagram: bgocareers. Facebook: Bill Gosling Outsourcing. LinkedIn: Bill Gosling Outsourcing. Website: https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives!