Insurance Customer Service Representative

Insurance Customer Service Representative (CSR)

Founded in 1926, Tillman Insurance has been serving families and businesses across the Carolinas for a century. We're a family-owned independent insurance agency built on trust, service, and long-term relationships. As we continue to grow, we're looking for an Insurance Customer Service Representative (CSR) to join our team and help us provide outstanding support to our clients.

What You'll Do:

• Be the first point of contact for customers by phone, email, and in-person visits.
• Assist clients with questions on auto, home, and business insurance policies.
• Process policy changes, billing inquiries, and claims submissions.
• Maintain accurate client records in our agency management system.
• Support our sales team with quoting, cross-selling, and retention efforts.
• Deliver a friendly, professional experience that makes clients feel valued.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Benefits/Perks:

• Competitive pay. Salary plus commission.
• Professional development training.
• Paid time off
• 401k with up to 5% matching.
• Gym membership.
• Paid cell phone.
• Additional benefits negotiable.

What We're Looking For:

• Prior customer service or office experience (insurance experience is a plus but not required, - we'll train the right person).
• Strong communication skills (phone, email, in-person).
• Comfortable using computers and learning new systems.
• A positive, team-oriented attitude with a desire to help others.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Why Join Tillman Insurance?

• Work in a respected, family-owned agency with 100 years of history in Cheraw.
• Stable, professional career with growth opportunities in the insurance industry. Our agency has the skills to teach you beyond your average cookie cutter agency.
• Supportive team environment where your work truly makes a difference.

Location: Cheraw, SC (in-office position) Schedule: Full-Time, Monday–Friday

Apply directly or send your resume to agent@dtillmaninc.com

Join a growing agency that's been serving the community since 1926—and help us carry that tradition of service forward.