Operations Manager - PM Shift

Operations Manager

Join Biffa as an Operations Manager and help drive excellence at our facility in Birmingham.

Working days: Monday to Friday - The hours for this role is 1pm to 10pm.

A quick look at the role.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.

Your core responsibilities.

Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI's- Service, Safety and Profitability.

Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.

Manage, motivate, train and develop team as required.

Deal effectively with underperformance, implementing disciplinary procedures as appropriate.

Absence management, e.g. conduct return to work interviews.

Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.

On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.

Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.

Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.

Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.