Customer Service Team Manager
Biffa
Customer Service Team Manager
Can you lead, develop and motivate a team of customer service professionals?
You will lead a team of customer service representatives, coaching them to deliver their best. We are looking for someone with a track record of delivering contact centre-related targets with excellent call-handling and complaint resolution skills. You will need to be confident under pressure, resilient and used to meeting strict deadlines. This is a great opportunity for a customer services professional who feels ready to manage a team.
Here's why you'll love it at Biffa:
- Career development, training and coaching – because if you don't grow, we don't grow
- Medical and dental scheme for you and your family
- Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.
Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.