Director OF Operations - Bruceton AG

Director Of Operations

The Director of Operations oversees all operational aspects of the entire portfolio of stores.

Essential Duties and Responsibilities

• Drive Sales and Profits:
• Challenging Store Teams to drive top line sales, margin, and deliver operational metrics.
• Partner with Store Managers to develop solutions for business related issues and opportunities.
• Verify the execution of merchandising initiatives.
• Ensure effective expense control, labor spend, and Profit/Loss management.
• Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
• Build the team:
• Recruit and hire Store Managers.
• Support store level hiring/staffing decisions and retention.
• Verify and participate in training, development, and coaching.
• Build and maintain an effective succession plan for the organization.
• Write and deliver Store Manager performance reviews and counseling.
• Maintain a safe and productive work environment.
• Lead execution of company standards:
• Ensure compliance to inventory management.
• Validate pricing accuracy and promotional activities.
• Verify Loss Prevention and procedural audit compliance.
• Support continuous improvement activities throughout the organization.
• Goal setting and promoting customer loyalty:
• Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
• Analyze reporting to identify and overcome customer satisfaction opportunities.
• Observe and coach customer engagement.

Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Preferred Knowledge, Skills or Abilities

• Farming, pet/equine, lawn/garden is strongly preferred.
• Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision and counseling experience preferred.
• Proficiency in Microsoft Windows and Office products.
• Work varied hours, days, night and weekends as business dictates.
• Must have a valid driver's license.

Working Conditions

• Normal office working conditions
• Occasional travel required

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.