Head Of Business Operations - HAF

Head Of Business Operations - Haf

Reports to: Managing Director

Location: Hybrid, Newmarket - 2 days on-site, 2 days WFH

Hours: 32 hours across a 4-day week (no salary sacrifice)

Salary: £50,000 - £60,000

Product: Holiday activities

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper, although as part of the Beyond team, you'll join a wider, supportive environment where you'll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Holiday Activities is a digital platform designed to help local authorities deliver the Department for Education's Holiday Activities and Food (HAF) programme. We work in partnership with councils and providers across the UK to make it easier for families to discover and access free, enriching activities during school holidays.

Our mission is to ensure every eligible child can benefit from high-quality holiday programmes that support physical and mental well-being, social connection, and nutritional health. By streamlining the booking, administration, and reporting processes, we empower local teams to focus on what really matters: delivering exceptional experiences to children and families.

HolidayActivities (HAF) is evolving rapidly from our origins as a leading voucher platform (Evouchers), and with this growth, we're looking for a dynamic leader to own the strategy, delivery, and operations that will ensure we scale efficiently and deliver exceptional customer outcomes.

As Head of Business Operations, you will lead cross-functional teams, including Account Management, Support, and Product Management, to ensure the HolidayActivities platform is delivered successfully and aligned with commercial objectives. You'll combine strategic thinking with operational execution, driving efficiency across systems, processes, and teams, and provide commercial insight to support growth.

This is a high-impact role for someone who thrives at the intersection of strategy, operations, and customer success within a fast-paced SaaS or startup environment.

What you'll be doing:

• Own the strategy, roadmap, and delivery of the HolidayActivities platform, ensuring it meets business objectives and customer needs.
• Collaborate with stakeholders to align platform development with commercial priorities and market opportunities.
• Monitor performance and provide data-driven insights to optimise product functionality and adoption.
• Ensure Salesforce and other core systems are configured for efficiency, scalability, and actionable insights.
• Identify, implement, and refine processes across Product, Support, and Account Management to improve operational performance and team effectiveness.
• Lead and mentor multi-disciplinary teams (Product, Support & Account Management), fostering a culture of accountability, collaboration, and continuous improvement.
• Provide clarity on priorities, goals, and expectations to align team outputs with business objectives.
• Support onboarding, training, and integration of temporary or seasonal staff to maintain high performance during peak periods.
• Lead the Account Management function to drive proactive engagement, retention, and satisfaction of existing customers.
• Identify opportunities for upsell, cross-sell, and expansion of customer relationships.
• Work closely with Marketing teams to provide product knowledge, insights, and strategies that drive adoption and revenue growth.
• Manage the Support team to deliver timely, empathetic, and high-quality customer service.
• Ensure customer feedback and insights are shared with product and commercial teams to inform continuous improvement.