Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
As a Labs Operations Manager, you will play a critical role in shaping how BetterUp delivers cutting-edge research services to enterprise partners. You will combine strategic judgment based on experience with academic research, operational excellence, and customer-facing fluency to scale a world-class research function that powers business growth, product innovation, and human flourishing. This role is ideal for someone who thrives in high-stakes, fast-moving environments and is motivated by translating science into business impact.
You will be responsible for managing and evolving the operational backbone of Labs Services: from owning the intake and scoping process, to representing research in client meetings, to coordinating with cross-functional stakeholders across account teams, and other cross functional stakeholders. You will bring a deep understanding of research design and delivery, along with an ability to frame offerings, set pricing, and advocate for the resources needed to run studies at scale. Through thoughtful relationship management and high-touch service, you'll ensure Labs delivers with excellence and strategic alignment.
This is an excellent opportunity for someone eager to help scale a novel research services model at the intersection of behavioral science, enterprise consulting, and digital product. You'll join a mission-driven team of scientists and researchers working to bring human transformation to life through data and insight. Expect a highly collaborative, entrepreneurial culture where your ability to build systems, forge partnerships, drive clarity, and steward a robust portfolio of research assets and learnings will have immediate and lasting impact.
What you'll do:
The Labs Operations Manager will span four key areas of responsibility:
Execute & Deliver High-Impact Research
Steward the Research Portfolio
Refine, Repurpose & Enhance Labs Impact
If you have some or all of the following, please apply:
Skills & Capabilities
Relationship Management
Mindset & Fit
Benefits
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is $122,000 - $192,000
If you live in New York, the base salary range for this role is:
$140,000 - $192,000: New York City
$122,00 - $167,000: Albany, Buffalo, Rochester, Syracuse
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice.