Sr. Storage Engineer

Systems Engineer

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Installs, configures, and supports physical, virtual, and Cloud Data Center servers and services, prepares support documentation, and maintains and supports an enterprise-level server-based computing environment. Assist and mentor Junior Systems Engineers and act as a second tier of support for ongoing project work or issue resolution.

Essential Duties & Responsibilities including but not limited to:

• Possesses and demonstrates the skills required to build, configure, deploy, support, and maintain Intel/AMD based Servers running all versions of Microsoft Windows Server and Red Hat Linux/Other OS Operating Systems on physical, virtual, and cloud platforms.
• Performs System Administrator activities to support multiple Server production systems in an enterprise environment.
• Maintains skills and ability to perform highly skilled System Management activities related to other technologies that are associated with or dependent on the Windows/Other OS Intel/AMD based Server environment.
• Maintain and support virtual server and hypervisor-based platform infrastructure services as well as Cloud/SASS Infrastructure.
• Maintains configuration, patch, and backup management of production Servers.
• Participates in ongoing monitoring and evaluation of server performance. Provides 7x24x365 on-call response.
• Creates and maintains technical support documentation and procedures related to new technology installations and implementations as well as Disaster Recovery documentation.
• Participate in technology projects and act as a front-line interface to end-users or as liaison to technology vendors.
• Performs basic problem management and root cause analysis in identifying, prioritizing, researching and resolving service requests or reported problems in a timely manner and appropriately escalates to other engineers as necessary and within established guidelines.
• Provides high level technical troubleshooting advice and serves as a resource to other IS Support Staff members.

Competencies:

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Minimum Qualifications:

Education: Vocational or Technical training required

Licensure, Certification & Registration: N/A

Experience: 3-5 years of related work experience required.

Skills, Knowledge & Abilities: Advanced technical computer skills as required for technical support specific to the functional area and related systems.

Preferred Qualifications & Skills:

• AWS, RHEL, Windows certifications
• Project management certifications

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled