International Gaming Operations Executive - Flutter UKI (12 Months), Hybrid

International Gaming Operations Executive - Flutter UKI (12 Months), Hybrid

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win Together | Raise The Bar | Got Your Back | Own It | Positive Impact

Flutter UK & Ireland are the UKI region of Flutter Entertainment. They unite a dozen brands, including powerhouses Paddy Power, Betfair, Tombola and Sky Betting & Gaming, bringing together hundreds of teams and thousands of colleagues, who create trusted entertainment for millions of customers every week.

This role, reporting into the Gaming Operations Team Leader, will focus on executing our gaming promotional offer, automating the manual work when possible, providing a better customer journey and faster updates on promotions. It will require a positive, flexible and proactive approach to change. The relevant candidate will be able to deliver content and promotional execution with a high level of energy and enthusiasm by collaborating with the relevant commercial team and other stakeholders part of the promotional process.

Key Accountabilities & Responsibilities:

• Master the knowledge of the tools used to implement and execute Content/Promotional plans (IMS, CPP, Prismic, Jira, etc.)
• Own and execute the Onsite (both Gaming and Xsell) Content Plan, implementing the gaming proposition in line with the agreed commercial priorities
• Execute Content and Promotions agreed plans – promo set-up and rollout, content placement, game releases, site segmentation, etc (via dedicated Trello / Confluence)
• Give input into the promotion planning process to make sure capacity is considered
• Create gaming assets (game releases, promotions, content merchandising); manage and own the T&Cs for each offer available, making sure they are clear, compliant, up to date, and accessible to other teams
• Understand the different market regulations and the roadmap for delivery of new products; support the rollout of new gaming products/features, performing the user acceptance testing required; manage the testing phase, ensuring all the contents are properly tested and reviewed before they go live
• Utilise our tools to deliver automated campaigns where possible
• Feed a repository of Promotional Offers
• Contribute to improving the promo execution processes to make sure execution is constantly streamlined and workload is properly managed
• Collaborate with the International Gaming Ops Team Leader on the execution of commercial initiatives requiring operational involvement (e.g. set up of new acquisition offers, collaboration in setting up CRM journeys, etc.)
• Act as an escalation point for all CS queries

Skills, Capabilities & Experience Required:

• Being obsessed with operational discipline and with meeting the agreed timelines.
• Open-minded mindset and ability to learn from past experiences. The International business is constantly evolving, and the initiatives will need to evolve along with it. The ability to proactively act and timely react to changes in the business landscape is crucial for this role.
• Excellent communication skills, as this role involves collaboration and coordination across resources from different teams.
• Develop awareness of the regulation/compliance/product/cultural differences across the markets served and of the importance to offer a gaming experience which is properly localised and relevant to customers.
• Promotes communications and encourages collaboration between teams and departments.
• Navigate through high-pressure periods and support the required changes.
• 2 years of experience in an e-commerce environment, not necessarily gaming, as a content, product or operations executive or another similar role.
• Familiar with the processes and toolset used within an e-commerce function, including PRISMIC, Microsoft Office, Excel, Word, PPT
• Great communication and relationship-building skills.
• Drive, energy and a sense of humour.
• Strong problem-solving skills with clear attention to detail.
• Demonstrable experience of issue resolution within an online organisation.
• Demonstrable knowledge and interest in the real money gambling landscape.
• Fluency in English essential, knowledge of a further foreign language (Spanish, Italian, Romanian, Portuguese) is desirable.

Benefits:

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer:

We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.