Gaming Operations Team Leader - Flutter UKI, Hybrid

Gaming Operations Team Leader

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world's leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win Together | Raise The Bar | Got Your Back | Own It | Positive Impact

Flutter UK & Ireland are the UKI region of Flutter Entertainment. They unite a dozen brands including powerhouses Paddy Power, Betfair, Tombola and Sky Betting & Gaming, bringing together hundreds of teams and thousands of colleagues, who create trusted entertainment for millions of customers every week.

Role Overview

The Operational Team Lead will be responsible for overseeing the day-to-day operations of the Gaming Operations team, ensuring smooth execution of onsite content, promotions, risk management, and product initiatives. This role requires strong leadership, organizational, and problem-solving skills to maintain high-quality standards while coaching and developing team members.

The Team Lead will act as the primary escalation point for issue resolution within the team, ensure operational excellence, and collaborate closely with internal stakeholders, including Commercial, Technology, and Risk teams.

Key Accountabilities & Responsibilities:

• Lead and manage a team of operators, setting clear objectives and expectations.
• Provide mentorship, coaching, and training to develop team members' skills.
• Conduct regular 1-to-1s and performance reviews, offering structured feedback and career development guidance.
• Foster an open, collaborative, and high-performance culture.
• Act as the main escalation point for operational issues, proactively addressing incidents and seeking continuous improvement.
• Oversee and coordinate the daily execution of content updates, promotions, and product initiatives.
• Ensure team adherence to quality control processes and governance best practices.
• Manage and optimize the use of operational tools (IMS, CPP, Prismic, Trello, etc.).
• Ensure seamless execution of promotions and onsite content, minimizing customer-impacting issues.
• Work closely with Commercial, Technology, and Risk teams to align operations with strategic objectives.
• Manage communication with senior stakeholders, ensuring transparency and timely reporting of key operational updates.
• Provide data-driven insights and recommendations to optimize gaming operations.
• Lead or contribute to cross-functional projects aimed at improving efficiency and execution quality.
• Ensure adherence to regulatory and compliance standards across operational activities.
• Monitor and enforce risk management procedures, reporting key findings to management.
• Conduct post-mortem reviews on incidents to drive improvements in operational resilience.
• Analyze performance data and identify areas for operational improvements.
• Lead process optimizations, automation opportunities, and workflow enhancements.
• Maintain up-to-date documentation of operational processes and best practices.
• Track and report on team performance, identifying opportunities for efficiency gains.

Skills, Capabilities & Experience Required:

• At least 4 years experience in an e-commerce environment, not necessarily gaming, as a content, product or operations executive or another similar role.
• Good understanding of internet technology and devices
• Strong problem-solving and analytical skills, with experience in issue resolution.
• Excellent communication and stakeholder management abilities.
• Experience using operational tools such as IMS, CPP, Prismic, Trello, and other content management or CRM systems.
• Ability to prioritize tasks, delegate effectively, and manage multiple workstreams in a fast-paced environment.
• Strong coaching and mentoring skills, with a focus on developing team members.
• Proficiency in English (both written and verbal).
• Concentration at work; Responsibility, punctuality, flexibility; Patience / tact;
• Sense of observation / reaction speed / initiative/adapting; The ability to learn and share the assimilated knowledge; Diplomacy and calmness in any type of conversations with all employees / the direct manager, manifesting an appropriate, objective and professional attitude; Effective communication for developing / maintaining a positive climate of relations with the employees and the direct manager; Ability to self-organize, analyze and synthesize; Focused and distributive attention; The ability to prioritize effectively in high-volume situations; The ability to work both independently and in a team; Orientation towards improvement and professional performance; Compliance with deadlines;

Benefits:

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer: We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we're part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.