Safer Gaming Operations Projects Analyst

Betclic Safer Gaming Operations Project Analyst

Betclic, European leader in sports betting, is more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

The Safer Gaming (SG) Operations Project Analyst plays a critical role in driving operational excellence across SG teams. The role is designed around five core pillars — Training, Knowledge Base, Continuous Improvement, AI, and Product — with the goal of strengthening SG capabilities, improving efficiency, and enhancing player protection outcomes. This role is highly collaborative, requiring strong analytical, communication, and project delivery skills. The successful candidate will bridge operations, product, and technology to ensure SG teams are well-trained, well-informed, and supported by effective tools and processes.

In this role, your main missions will be:

1. Training

- Design, deliver, and maintain onboarding programs for new SG analysts.

- Provide ongoing training to ensure knowledge retention and professional development.

- Partner with subject matter experts to develop role-specific learning modules.

- Track training effectiveness and recommend improvements.

2. Knowledge Base

· Maintain and expand the SG knowledge base, ensuring accurate and up-to-date documentation.

· Act as guardian of process documentation and market-specific best practices.

· Partner with France and ROW teams to tailor knowledge management to local requirements.

· Support communication and change management for new policies or processes.

3. Continuous Improvement

· Identify opportunities to streamline workflows and improve analyst efficiency.

· Collaborate with the Ops Manager and TLs to drive operational enhancements.

· Support SG leadership with data-driven insights to inform strategy.

· Lead or contribute to cross-departmental improvement projects.

4. AI

· Support integration of AI tools into daily operations

· Partner with product/tech teams to test, validate, and roll out automation solutions.

· Monitor performance of AI/automation initiatives and provide feedback for improvement.

· Act as an advocate for smarter, data-driven interventions.

5. Product

· Act as SG product expert, with deep knowledge of internal systems (e.g., Salesforce, Yoda).

· Provide feedback to product/tech teams on tool usability and feature requests.

· Partner with analysts to ensure product adoption and correct usage.

· Represent SG in product-focused initiatives or working groups

We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm! This job is for you if you have:

• Strong analytical and problem-solving skills.
• Experience in training, documentation, or process improvement.
• Familiarity with safer gambling / safer gaming operations.
• Strong communication skills and stakeholder management.
• Ability to work independently and manage multiple projects.
• Previous experience with AI/automation in an operational environment.
• Advanced knowledge of Salesforce, Yoda, or similar CRM/alert platforms.
• Project management certification or equivalent experience.

If your application is shortlisted, you will meet with the relevant hiring managers and an HR representative throughout the recruitment process. You may also be asked to complete technical assessments and a psychometric test, depending on the role. The recruitment process typically takes between 3 to 6 weeks, ensuring a smooth and engaging experience for you.

Travel & Leisure benefit up to €600 per year

Fitness benefit up to €30 per month

Meal allowance

Private health insurance after 6 months of employment

Private pension scheme after 6 months of employment

Relocation package

Hybrid work arrangement from Malta

Possibility to work remotely from home country for a few weeks per year

Constant focus on skills development with a personalized annual training program

Career development in an international environment

Indefinite contract, available immediately in Sliema, Malta

Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta