Clinical Support Specialist - Remote Eligible

About Beta Bionics

Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing better access to better solutions – and a better life for those living with diabetes – with the world's first bionic pancreas called the iLet. The iLet Bionic Pancreas is the first and only insulin delivery system that does not require carb counting*, bolusing, correction factors, or pre-set basal rates. The only number needed to get started with the iLet Bionic Pancreas is a user's weight – the iLet does the rest. The iLet lets users “Go Bionic” with their diabetes management. *User must be carb aware.

Successful candidates will be working with highly experienced colleagues, who are amongst the best in their fields. We have a mission-driven, passionate and collaborative culture where you will have a high degree of empowerment and opportunity to make a significant impact.

Please contact us if you fit the profile below and if you are interested in joining the Beta Bionics team!

Clinical Support Specialist

As the Clinical Support Specialist, you are responsible for the remote clinical support of Beta Bionics products and services within your assigned geography. You are responsible for managing the remote training journey for people with diabetes. You will be the main point of contact for the educational needs of iLet users. In partnership with Customer Support, you will be asked to assist in supporting iLet users who reach out to Customer Support and would benefit from additional clinical support. You will work along with the Clinical Diabetes Specialist to support remote training needs within their respective territories. This role requires that you work well in a collaborative environment with the ability to influence cross-functional team success. You must have strong planning and organizational skills with the ability to handle multiple priorities. You will operate with a passion to serve people living with diabetes and our communities.

[Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified candidates who need a reasonable accommodation with the application process and/or to perform the essential functions of the position should notify the company's HR contact]

Essential Duties and Responsibilities

• Ability to properly assess ability of patient to complete training remotely safely and effectively.
• Manages, conducts, and supports the remote training journey for people with diabetes.
• Demonstrates strong teaching and training ability for providers and people with diabetes.
• Maintains compliant communication/documentation with team through Salesforce.com.
• Demonstrates excellent communication skills.
• Demonstrates empathy with a passion to serve people with diabetes.
• Stands out as a Health Coach – sees the person with diabetes holistically.
• Demonstrates effective planning and organization skills with ability to handle multiple priorities.
• Responsible for maintaining remote training metrics as outlined by the Director of Clinical Services.

Work Location

• Remote

Required Education and Experience

• RN or RD
• CDCES required
• Acceptable licenses: APRN, NP, PA
• Minimum requirement of 3 years diabetes experience

Preferred Experience and Qualifications

• 3+ years diabetes experience
• Remote diabetes device training experience
• Preferred industry experience
• Fluent in Spanish preferred

Work Environment and Personal Protective Equipment

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, and scanners.

Physical Demands

• While performing the duties of this job, the incumbent is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with co-workers.
• This position requires travel depending upon business needs.
• This position requires the ability to sit/stand at desk for several hours while performing iLet trainings.

Compensation and Benefits

The annual base salary for this position is $75,000 - $90,000, plus an annual commission target, resulting in an annual earnings target of $93,540 - $108,540. Beta Bionics offers a competitive compensation package that includes equity and comprehensive benefit offerings.

Beta Bionics offers healthcare benefits for employees and their families including medical, dental, and vision coverage, as well as flexible spending accounts (FSA) and a health savings account (HSA) that includes an annual company contribution. Our comprehensive benefits package also includes a 401k with a generous company match and no waiting period plus immediate vesting, an open PTO policy, and 10 paid holidays per year.

Annual base salary will vary based on skills and experience, and may vary depending upon a candidate's location and relevant market data.

Equal Employment Opportunity Statement

It is the policy of Beta Bionics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beta Bionics will provide reasonable accommodations for qualified individuals with disabilities.