Omnichannel Operations And Services Senior Specialist

Omnichannel Operations And Services Senior Specialist

As the Sales Operations Senior Specialist, you will provide operational expertise and input on decisions to drive business strategies forward with direct accountability of the holistic operational plan while balancing day-to-day business needs with more strategic activities. You will work cross-functionally with our Sales Operations, Field Leadership, Category Merchandising, IT, Demand Planning, Marketing, Finance and other respective business groups. You will support the Sales Operations leadership team with end-to-end operational ownership of one or multiple business needs.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What You'll Do

Operational Strategy & Execution – Develop and execute end-to-end operational strategies that align with business objectives, enhance customer and employee experiences, and drive measurable business outcomes. Serve as a strategic subject matter expert for mid- to long-term initiatives and continuously evaluate opportunities for improvement.

Sales Operating Model Leadership – Oversee the day-to-day sales operating model, including process optimization, training, communication, SOPs, and performance measurement. Ensure retail operations are efficient, consistent, and aligned with broader organizational goals.

Cross-Functional Collaboration & Stakeholder Engagement – Build strong relationships with retail, corporate, and field leadership to ensure operational strategies are informed by frontline needs. Partner across functions to design, implement, and refine initiatives with a retail operational lens.

Decision Support & Project Management – Represent retail perspectives in organizational decision-making, manage projects from strategy to implementation, and ensure operational and sales models are aligned with business priorities. Translate feedback and insights into actionable solutions.

Team Leadership & Talent Development – Foster a collaborative, high-performing team environment, attract and retain diverse talent, and develop future leaders to meet evolving business needs. Champion the translation of vision into clear priorities and execution plans.

Basic Qualifications

• 2 years of retail leadership or management experience
• 1 year of cross-functional influence and partnerships
• Proficiency with MS Excel, PowerPoint, Word, & Teams

Preferred Qualifications

• 1 year of project management experience
• 1 year using Best Buy systems and technology (Symphony, Tyler, Feedback Tool, etc.)

What's In It For You

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow Works Here.™

Best Buy is an equal opportunity employer.