Best Buy Business Associate Account Manager - Remote Eligible

Best Buy Business Associate Account Manager

As an Associate Account Manager for Best Buy Business, you'll be responsible for delivering positive experiences for many well-established clients and ensuring they are offered the full capabilities of Best Buy Business. You'll grow sales through repeat business, inbound and outbound calls and investing in existing customer relationships. Through these activities, you'll help us achieve financial targets and increase market share of small and medium sized businesses.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What You'll Do

• Coordinate the client journey for new and existing clients through new lead sources (retail, trade shows, procured lists, etc.) and inbound/outbound communication vehicles (phone, online chat).
• Process solutions sales and identify potential future opportunities that require dedicated account management according to defined customer journey/transition processes.
• Responsible for ensuring all leads are contacted with a high level of urgency to capture immediate needs as well as determine future opportunities.

• Utilize Microsoft CRM (Microsoft Dynamics) as a communication vehicle for business lead communication
• Effectively communicates and partners with support teams around processes and experiences that are impacting customers.
• Accountable for continued development with product knowledge, vertical expertise, certifications and selling skills that will be completed in Learning Network, and in conjunction with a learning plan.

Basic Qualifications

• 2 years of sales experience
• 2 years of customer service experience
• Strong verbal and written communication skills

Preferred Qualifications

• 2 years of sales experience with technology products, applications and services

What's In It For You

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Career advancement path based on performance metrics
• Generous employee discount
• Support for your physical and mental well-being

About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an Equal Opportunity Employer