Operations Assistant (maternity Cover)

Operations Assistant (Maternity Cover)

At Best10, we are passionate about empowering individuals to lead healthier lives. As a leading digital weight management programme, we aim to help 100,000 clients achieve their weight loss and wellness goals over the next five years. Since our inception, we have already guided over 20,000 clients to success.

Our approach combines tailored nutrition plans with daily coaching and support. At the heart of everything we do is the belief in creating meaningful relationships with our clients, offering honesty, empathy, and unwavering support. Our mission starts with a simple yet powerful question: How can we help?

Job Description

Our Head of Administration — the person who keeps our operations running seamlessly — is going on maternity leave. She's the one making sure new clients are onboarded correctly, payments are accurate, and coaches have the support they need. While she's away, we're looking for someone who can step into her role and keep things running smoothly.

This is not a narrow admin role. It combines operations, systems, and problem-solving. You'll be handling detail-heavy tasks, supporting multiple stakeholders, and keeping workflows on track. If you enjoy creating order, improving processes, and managing moving parts with accuracy, this role will suit you well.

What You'll Be Doing

• Oversee client onboarding from start to finish.
• Manage payment processes and maintain accurate records.
• Communicate with clients when needed via WhatsApp or phone.
• Ensure coaches have the information and support they need.
• Work with Google Suite, WordPress, and WhatsApp integrations to keep processes efficient.
• Track data, measure outcomes, and look for opportunities to improve systems — including exploring automation and AI where useful.

What We're Looking For

• Highly organised, with strong attention to detail.
• A systems thinker who understands how tasks fit into the bigger picture.
• Confident and professional in client-facing communication.
• Proficient in Google Suite and WordPress, with the ability to learn new tools quickly.
• Focused on impact and results, not just ticking tasks off a list.

What You'll Get

• A fully remote role where your work genuinely keeps the business moving.
• The chance to step into a role that's central to how we run — you'll see the impact of your work every single day.
• Real ownership: we'll trust you to get things done without hand-holding.
• A fixed-term maternity cover contract with competitive pay.

Qualifications

Required

• Strong organisational and multitasking skills.
• Proficiency with Google Suite (Docs, Sheets, Drive).
• WordPress experience (content, forms, and basic updates).
• Excellent written and verbal communication skills.
• Ability to work independently and manage competing priorities.

Preferred

• Operations or admin experience in a remote team environment.
• Advanced skills in Google Sheets (formulas, pivot tables, dashboards).
• Familiarity with automation tools (Zapier, Make, Airtable, etc.).
• Interest in applying AI tools to streamline workflows.
• Experience improving or creating processes that increased efficiency.
• Previous client-facing support via WhatsApp or phone.

Additional Information

• You must have your own laptop, mobile phone, and reliable high-speed Wi-Fi connection.
• This is a fixed-term maternity cover contract.