Technical Service Program Consultant - Remote Eligible

Technical Service Program Consultant

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does A Successful Technical Service Program Consultant Do At Fiserv?

As a successful Technical Service Program Consultant in the Issuing organization, you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.

What You Will Do:

• Partner with our client to use technology or product functionality while continuing to achieve business and compliance goals
• Assist our client with understanding ways they can use existing or new Fiserv capabilities versus custom product development
• Provide consultation on product best practices and insights into product capabilities
• Liaise with Sales, Product and IT teams to manage client requests
• Communicate with project managers, client and other development teams to design cohesive product strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Champion and execute client delivery and service processes to manage client initiatives
• Ensure alignment with key organizational partners including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success

What You Will Need To Have:

• Bachelor's degree in business, technology or a related field required
• Knowledge of Optis and related systems
• 5+ years of experience with strategic program management
• 10+ years of experience in the Payments Industry
• 10+ years of experience with business architecture and/or translating business requirements into, (high level) solutions
• Experience vetting technical requirements with clients
• Strong experience in relationship building, with both Internal and External business partners

What Would Be Great To Have:

• Technical or product solutions consulting experience
• Experience with Waterfall and Agile methodologies
• Background and experience generating revenue growth for clients by finding opportunities to utilize product or service functions
• Experience with championing and providing consultative recommendations to support system enhancements/modernization

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.