Lead, Mainframe Application Support Engineer

Lead, Mainframe Application Support Engineer

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Lead, Mainframe Application Support Engineer you will be responsible for participating in development, testing, implementation, and support of mainframe COBOL based Treasury applications. This is specific to ACH/PEP+ and ARP/SMS as well as file transmission setups and support.

You will collaborate with architects, software engineers, business systems analysts and testing engineers to delivery high quality solutions in the financial treasury space.

You will be a part of an on call rotation to provide 24x7 support for our clients.

What you will do:

• Own responsibility for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects
• Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support
• Develop programs to transfer and/or convert client data including file transmission set-up services
• Develop processes and procedures to improve time to resolution and the efficiency of the support team
• Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities
• Participate in disaster recovery and business continuity exercises

What you will need to have:

• 5+ years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities
• 5+ years of experience in file transmission protocols and tools – Connect:Direct (NDM), SFTP, IBM Sterling File Gateway
• 3+ years of experience in ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management
• 2+ years of relevant experience in a payments or other high transaction volume systems
• Bachelor's degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Software Development Life Cycle (SDLC) and Agile Scrum methodologies experience
• ACH Processing and File Creation and Transmission experience
• Experience with Fiserv products and services – PEP+ and ARP/SMS
• Experience with Service Now
• Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView)

Important info about this role:

• We're better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.