Client Tech Support Engineering - Sr Professional I

Client Tech Support Engineering - Sr Professional I

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

This role requires a high level of financial accounting expertise coupled with an affinity for working directly with clients to solve complex problems. Beyond the responsibility for maintaining the day-to-day relationship with our clients, we expect the ideal candidate to have an excellent understanding of financial accounting and reporting including General Ledger, Chart of Accounts, Accounts Payable and Fixed Assets accounting systems in a banking environment. The candidate should enjoy teaching complex financial concepts and have a working knowledge of banking operations, reporting, and procedures and possess a thorough knowledge of financial accounting operations. Successful candidates often have a Treasury, Bank Operations, Financial Accounting or Accounting Systems background that provides the required level of accounting and operations understanding necessary in supporting institutions with their financial accounting needs. Prior general ledger experience in a banking environment is a plus. The candidate must have excellent troubleshooting skills, strong leadership abilities, good organizational and inter-personal skills, excellent attitude towards work, and good communication skills. Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development.

Fiserv provides financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions. Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions.

Essential job responsibilities include serving as principal point of contact for both external and internal customers with regard to application queries/issues, performing research and problem diagnostics to determine resolutions to reported problems, providing database queries and diagnostic scripts to gather information for effective analysis, validating issues are resolved to customer satisfaction prior to closing inquiries, providing root-cause analysis for complex issues including action plans to prevent reoccurrence, efficiently and appropriately escalating issues when warranted, participating in User Acceptance Testing and product documentation review, providing client input to Product Managers, Business Analysts and Programmers in regards to product features and enhancements, and maintaining normal hours of 9:00 AM – 6:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours and provide on-call and after-hours support on a rotation basis. Ability to travel on an infrequent basis may be required.

Required qualifications include a Bachelor's degree in Accounting, Finance, Business Administration, or equivalent education in a related discipline, two years prior application support or technical implementation role within the financial services industry, two years accounting experience, and experience with Fiserv Solutions a plus. Preferred qualifications include proficiency in MS SQL (queries) as well as working in virtual environments a plus, ability to analyze and solve complex technical problems using sound judgment and experience, proficiency in understanding accounting rules, excellent presentation, client management, organizational, verbal and written communication skills, and strong knowledge of client support procedures with attention to detail and follow up.