Client Tech Support Engineering - Sr Professional I

Client Tech Support Engineering - Sr Professional I

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the Role:

This role requires a high level of financial accounting expertise coupled with an affinity for working directly with clients to solve complex problems. Beyond the responsibility for maintaining the day-to-day relationship with our clients, we expect the ideal candidate to have an excellent understanding of financial accounting and reporting including General Ledger, Chart of Accounts, Accounts Payable and Fixed Assets accounting systems in a banking environment. The candidate should enjoy teaching complex financial concepts and have a working knowledge of banking operations, reporting, and procedures and possess a thorough knowledge of financial accounting operations. Successful candidates often have a Treasury, Bank Operations, Financial Accounting or Accounting Systems background that provides the required level of accounting and operations understanding necessary in supporting institutions with their financial accounting needs. Prior general ledger experience in a banking environment is a plus. The candidate must have excellent troubleshooting skills, strong leadership abilities, good organizational and inter-personal skills, excellent attitude towards work, and good communication skills. Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development.

About Our Business:

Fiserv provides financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions. Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions.

Essential Job Responsibilities:

• Serve as principal point of contact for both external and internal customers with regard to application queries/issues.
• Perform research and problem diagnostics to determine resolutions to reported problems.
• Provide database queries and diagnostic scripts to gather information for effective analysis.
• Validate issues are resolved to customer satisfaction prior to closing inquiries.
• Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
• Efficiently and appropriately escalate issues when warranted.
• Participate in User Acceptance Testing and product documentation review.
• Provide client input to Product Managers, Business Analysts and Programmers in regards to product features and enhancements.
• Position normal hours are 9:00 AM – 6:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours and provide on-call and after-hours support on a rotation basis.
• Ability to travel on an infrequent basis may be required.

Required Qualifications:

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or equivalent education in a related discipline is required.
• Job Related Experience: Two years prior application support or technical implementation role within the financial services industry is required. Requires two years accounting experience. Experience with Fiserv Solutions a plus. Prior Operations or General Ledger experience in a banking environment is a plus.

Preferred Qualifications:

• Experience - Proficiency in MS SQL (queries) as well as working in virtual environments a plus.
• Ability to analyze and solve complex technical problems using sound judgment and experience.
• Proficiency in understanding accounting rules.
• Excellent presentation, client management, organizational, verbal and written communication skills.
• Strong knowledge of client support procedures with attention to detail and follow up.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.