Client Services Representative

Client Services Representative

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does a Successful Client Services Representative Do?

At Fiserv, a successful Client Services Representative embodies our commitment to delivering outstanding customer service. You will provide support to a diverse portfolio of financial institutions, facilitating seamless interactions and empowering our clients with exceptional service. Your role will resonate with Fiserv's core mission to align with the way people live and work today, fostering vital relationships and unlocking new opportunities for growth and innovation.

What You Will Do:

Respond to client inquiries and investigate client issues related to production, quality, delivery schedules, and specifications.

Provide critical information to other departments to aid in the swift resolution of client problems.

Diagnose, define, and resolve client issues, ensuring timely and satisfactory outcomes.

Develop strong client relationships by effectively expediting complaint resolutions.

Maintain consistent communication with clients, keeping them updated and notified about the status of their concerns via calls and/or Client 360.

Compile and provide detailed reports and activity logs for both management and client reviews.

Stay well-versed in Fiserv's print products and services, particularly Statement Advantage and print ready documents, to provide knowledgeable support.

What You Will Need to Have:

Bachelor's degree in Business or related field, and/or equivalent work or military experience.

2+ years of experience in client support or key account management.

2+ years of experience in problem-solving client issues and developing client relations.

2+ years of experience using client service technologies and methodologies.

2+ years of experience providing detailed reports and activity logs for management and client review.

What Would Be Great to Have:

3+ years of experience in financial services or fintech industry.

3+ years of experience with customer relationship management (CRM) tools, such as Client 360.

3+ years of experience with Microsoft suite of products (Word, Excel, PowerPoint).

Familiarity with Fiserv's product suite, particularly Statement Advantage.

3+ years of experience working in a fast-paced, client-focused environment.

Perks at Work:

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important Information About This Role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.

This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.