Application Support - Advisor I

Application Support - Advisor I

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Application Support – Advisor I do at Fiserv?

As an Application Support – Advisor I, you will require knowledge of Automated Teller Machines (ATM) and the configurations of the local software installed on the predominant ATM vendors in the US to troubleshoot and determine root causes of Terminal or network related issues.

You will support client issues related to ATMs, develop support utilities and applications for managing ATM troubleshooting and monitor performance of the ATMs which Fiserv platforms drive.

This will include addressing client/vendor/internal escalated requests for assistance as well as engaging with implementation and production support teams on the troubleshooting and root cause identification of ATM Related issues.

What you will do:

• Research and manage customer related projects and issues
• Perform configuration management tasks
• Participate in projects related to new client conversions to production
• Implement and configure client setup of ATM LU's on Tandem, which meets the clients' requirements
• Support the Applications on Windows and Unix Servers which the team supports
• Perform assigned work through Service Now, Inquiry Point 360 and other workflow tools, while managing project requests within our SLA's
• Troubleshoot complex ATM related issues in our production environment
• Follow standard operation procedures utilizing existing and/or proposed system/application protocols

What you will need to have:

• 6+ years of experience in electronic funds transfer
• 6+ years of experience in ATM functions, configuration, and fault reporting
• 6+ years of experience in Windows and Unix Server administration
• 6+ years of experience in Linux, AIX, JavaScript, Python, Redhat, SQL scripting and Java applications
• 6+ years of experience in Tandem applications, specific to systems troubleshooting within non-production and production multi-tier environments
• Bachelor's degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Ability to analyze of problem trends and develop risk mitigation plans for continuous improvement.
• Knowledge of the following tools, Git, Docker, Azure DevOps
• Experience in financial services/payments domain.
• Understanding of data communications protocols such as TCP/IP
• Ability to work off hours/weekends and 24x7 on-call when required

Important info about this role:

• We're better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range $110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.