Advisor, Application Support - Remote Eligible

Fiserv Business Intelligence Analyst

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Advisor, Application Support

What Does a Successful Business Intelligence Analyst Do at Fiserv?

A Business Intelligence Analyst uses data analysis tools and techniques to support informed business decision-making. They collect large volumes of data from multiple sources, process it, and analyze it to identify patterns, trends, and actionable insights. These analysts present their findings through reports, dashboards, and visualizations to aid strategic planning and decision-making. Key responsibilities include developing predictive models, evaluating performance, and conducting data mining. Business Intelligence Analysts are expected to improve operational efficiency, identify growth opportunities, and deliver valuable insights.

What Will You Do?

• Data Collection & Integration: Gather data from diverse sources such as external APIs, spreadsheets, and databases. Ensure consistency and accuracy by cleaning, validating, and preparing data for analysis.
• Data Analysis & Interpretation: Apply data mining techniques and statistical methods to analyze large datasets. Identify trends, patterns, and actionable insights that support informed business decisions.
• Reporting & Visualization: Use BI tools like Tableau, Power BI, or QlikView to design and manage reports, dashboards, and visualizations. Present data findings clearly and effectively to stakeholders.
• Performance Evaluation: Monitor key performance indicators (KPIs) and other metrics. Provide analysis and recommendations to enhance business performance.
• Forecasting & Predictive Modeling: Develop and maintain predictive models to anticipate future trends and developments. Leverage historical data to support strategic planning and decision-making.
• Collaboration & Communication: Work closely with stakeholders, including executives, managers, and product leads to understand data needs. Communicate findings and insights effectively across teams.
• System & Tool Management: Administer and optimize BI tools and systems to ensure efficient data analysis and reporting. Stay updated on the latest BI technologies, tools, and best practices to enhance capabilities.
• Problem Solving & Troubleshooting: Identify and resolve data-related issues, inconsistencies, and conflicts. Continuously improve workflows and data processes to ensure reliable and accurate analysis.

What You Will Need to Have

• Bachelor's degree in computer science, information technology, data science or statistics with 8+ years of relevant work experience
• 5+ years of experience in data analysis techniques, including data mining, statistical modeling, and data visualization.
• Strong knowledge of database concepts, data warehousing, and query languages like SQL.
• Experience with business intelligence tools such as Tableau, Power BI, and QlikView for data visualization and reporting.
• Familiarity with programming languages like SQL, Python, and R for data manipulation and analysis.
• Understanding data modeling principles to organize and structure data effectively.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.