Technical Support

Join The BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

We are hiring a Customer Experience Specialist to provide outstanding pre-sales and post-sales support to our customers. In this role, you'll blend problem-solving, product expertise, and a passion for customer service—helping users get the most from their BenQ monitors, projectors, and more. You'll handle inbound and outbound communications via phone, email, and video, delivering knowledgeable and friendly support at every touchpoint. This position is ideal for someone who enjoys troubleshooting technology, has a knack for clear communication, and is excited to represent a brand known for innovation and quality.

Duties & Responsibilities

• Communicate with customers via phone, email, and video to troubleshoot and resolve product questions or technical issues, delivering a positive BenQ experience every time.
• Manage return requests (RMAs) accurately and guide customers step-by-step through the return process, ensuring it's efficient and stress-free.
• Maintain ongoing communication with customers during issue resolution—respond promptly, address all concerns thoroughly, and build long-term trust.
• Efficiently handle support cases from start to finish, including opening/closing procedures, processing sales orders, and ensuring accurate data entry for each case.
• Keep comprehensive records of all customer interactions and follow-ups to provide consistent, personalized support.
• Educate customers about BenQ's full range of products and services, making tailored recommendations that match their needs and interests.
• Clearly and quickly share essential support information with customers to prevent misunderstandings and build confidence in our brand.
• Interact with customers online, maintaining a professional, brand-aligned voice in every response, recognizing that each interaction shapes public perception of BenQ.
• Collaborate with marketing, sales, and product teams to stay up-to-date on the latest products, promotions, and key messages, ensuring customers always get current and accurate information.
• Bring a willingness to learn—no need to be an expert on day one. On-the-job training will help you develop expertise in BenQ monitors, projectors, and gaming gear.

Required Experience, Knowledge, Skills, and Abilities

• 1–2 years of experience in technical support, help desk, or a customer service role involving troubleshooting technology or electronics.
• Quick problem-solving skills: able to listen, diagnose issues, and guide customers to effective solutions with a positive attitude.
• Comfortable using computers and learning new support tools quickly.
• Bilingual in French or Spanish (a plus, but not required).
• Familiar with both Windows and Mac OS (a plus, but not required).
• Interest or experience in photography is a bonus.
• Thrives in a collaborative team culture, is motivated to grow with BenQ, and contributes to a positive work environment.

Education

High School Diploma or equivalent

Compensation

Based on experience

Position Type

• Full Time; (Monday–Friday) (8:30 AM - 5:30 PM)
• Office-Based