Key Account Manager

Benifex Key Account Manager

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organizations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in.

About the Role

As a key account manager, you'll be responsible for managing and growing relationships with some of Sweden's largest companies. With commercial ownership of your accounts, you'll drive customer satisfaction, retention, and revenue growth through upselling, cross-selling, and strategic account planning. Acting as a trusted partner, you'll work proactively to understand customer needs, maximize the value of our platform, and strengthen customer relationships.

You will for instance:

• Manage commercial relationships with enterprise customers (+1000 employees).
• Drive upselling, cross-selling, and renewal strategies.
• Proactively identify opportunities to optimize customer success.
• Analyze customer data to enhance platform usage.
• Promote new features and strengthen customer engagement.
• Collaborate with internal teams to deliver the best customer experience.

Who We Are Looking For

To succeed as a key account manager, you are initiative-taking and proactive in strengthening customer relationships and driving long-term success. You excel at relationship-building, fostering trust, navigating complex discussions, and confidently engaging with stakeholders at all levels. With a customer-oriented mindset, you anticipate needs, deliver tailored solutions, and ensure customer satisfaction. Your business-minded approach and strategic thinking enable you to manage commercial relationships, identify upsell opportunities, and drive revenue growth while ensuring high net retention rate.

We expect you to have:

• Solid experience in key account management, where upselling and cross-selling was a main part of the role, preferably with enterprise customers.
• Professional proficiency in Swedish and English, spoken and written.
• Relevant degree in business, sales, marketing, or a related field.
• Experience working with senior stakeholders (CEOs, CFOs, CHROs, purchasing departments).
• Excellent presentation and communication abilities.
• Strong negotiation skills and experience of managing pricing discussions, contracts, and customer renewals.

It's a bonus if you also have:

• Background in consultative sales or business development.
• Experience within SaaS, HR tech or benefits.
• Familiarity with data-driven account management and customer analytics.

Perks of Being a Benifexer

• Collective agreement
• Wellness allowance of 4000 SEK
• 30 vacation days
• ITP1 pension
• Lifeplan- a leading financial advisory service that offers personalized advice for maximizing your pension savings
• A variety of social events and activities at our offices
• Workation- possibility to work abroad within EU/UK 2 weeks/quarter
• Hybrid working - minimum 3 days/week from the office
• Volunteer days- 2 paid days annually to give back to the community.

As a Benifexer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Practical information:

• Start: As soon as we find the right match, preferably in October.
• Extent: Full-time, 100%
• Location: Hötorget, Stockholm or Järntorget, Gothenburg.

Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously, so ensure to apply as quickly as possible.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.