Registered Support Manager

Registered Support Manager

At Belong, we live and breathe our values every day - creating vibrant communities where colleagues feel supported, empowered, and inspired.

This pivotal role offers a unique opportunity to shape the future of care within our award-winning intergenerational village, championing person-centred excellence and ensuring that every person living in our village community receives the support, lifestyle choices, and care outlined in their Life Plan.

With a strong emphasis on leadership, coaching, and values-driven practice, the Registered Support Manager will empower our support and nursing teams to deliver exceptional outcomes for older people, especially those living with dementia.

As a senior member of the village management team, you will be instrumental in steering Belong Chester through its next chapter; building on our innovative model that blends expert dementia care with vibrant community living. From our state-of-the-art facilities and canal side location to our pioneering approach to intergenerational experiences, Belong Chester is already setting new standards in wellbeing and inclusion.

What You'll Be Doing:

Key objectives of the role are to:

• Provide leadership, management and coaching for support and nursing teams, ensuring they are equipped with the required knowledge, skills and experience to meet customer's needs.
• Ensure that all household customers receive the care, support and lifestyle choices that have been identified and agreed within their Life Plan.
• Ensure that services provided meet with legislative and organizational standards and uphold the Belong values.
• Be a visible and positive role model for excellent person-centred customer support and practice; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued.
• Undertake the responsibilities of a Registered Manager with CQC.
• As a member of the village management team; provide out of hours support and advice and deputise for the General Manager.

The key responsibilities of the role are to:

• Manage and support the service provided to customers within current legislation, Belong policies and procedures and in partnership with families/representatives and other agencies.
• Ensure customer needs are identified, agreed, assessed and regularly reviewed through their life plans, involving customers, team members, specialists and nurses where appropriate and ensuring customers have a companion and best interest advocate where required.
• Lead on the development, implementation and review of services to meet the changing needs and aspirations of customers.
• Develop and promote good working relationships with colleagues, customers, professionals and visitors.
• Recruit, coach and support team members; carry out probation and performance reviews to support their development.
• Ensure rotas are managed effectively to maintain adequate levels of support and skill mix to keep customers safe and meet their needs.
• Record and evaluate health related risk assessments in partnership with customers, ensuring care and support packages are developed and reviewed with the individual.
• Ensure that medication systems and practices within the village are monitored and audited and meet Belong policies & procedures and legislation.
• Ensure that household expenditure is in line with budget by ensuring effective deployment of nursing and support team members and expenditure.
• Actively encourage customer feedback to evaluate and make recommendations to service provision.
• Undertake investigations into complaints and incidents as part of the management team.
• Ensure that records are maintained in accordance with Belong policies and procedures, CQC and the Service Contract Agreement.
• Ensure that the Customer Journey is always followed.
• Ensure a clean and safe environment is provided for all customers, staff and visitors dealing with emergencies where appropriate.
• Participate fully as a member of multi-disciplinary and multi-agency teams in initiating, implementing and evaluating customer Life Plans.
• Lead on the development of the support teams through assessment, planning and evaluation of practice skills and knowledge against the customer service provision.
• Provide commissioners and the regulatory bodies with required information in a timely manner as per agreed protocols and legislative requirements.
• Where safeguarding concerns are raised/identified, ensure the Safeguarding Vulnerable Adults policy is instigated as required.

What We're Looking For:

• Diploma level 5 in Care Leadership & Management (Adult Social Care) or equivalent.
• Demonstrates qualities to deliver Belong vision and values with an excellent customer care focus.
• Excellent communication skills using a range of methods to a variety of people with different needs and abilities.
• Proven experience of building positive and productive relationships with customers, families, colleagues and health professionals.
• Demonstrates leadership qualities that include critical and innovative thinking and collaborative team working; motivating and developing teams to ensure excellent service is provided.
• Experience of performance management and, coaching and developing teams and individuals to ensure excellent customer service.
• Ability to prioritise own and others' work to operate a proficient and efficient service.
• Demonstrates advanced assessment, care planning and evaluation of older people's needs.
• Excellent understanding of risk management, assessing risk versus the benefits to a customer's well-being and minimising risks.
• The ability to influence others to follow a particular action or adhere to a specific policy/procedure.
• Proven experience of managing and providing a service, for people with dementia, disability or a long term illness in a health/social care environment.
• Excellent I.T. skills including email and Microsoft Office applications (e.g. Word, Excel and Outlook).
• Reliable and able to fulfil contract responsibilities; days, evening, weekends, on call rota.
• Ability to undertake moving and handling of people and loads, which may involve using specialist equipment.
• Clean driving licence with access to own vehicle in order to visit potential customers and other Belong villages.

Why Belong?

As a leading social care provider we're proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we're building something special and we'd love you to be part of it.