Room Service Server

Room Service Server

The Room Service Server at The Charleston Place is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

Responsibilities

• Consistently follow steps of service in preparing, delivering, and servicing orders.
• Retrieve tables and trays.
• Service Mini-Bar.
• Set-up, deliver, and present VIP amenities.
• Set-up Hospitality Rooms.
• Obtain signature or payment for all deliveries.
• Attend all designated staff meetings and training sessions.
• Memorize menus, specials, and service times.
• Complete all state duties at end of a shift.
• Be pleasant, smile and greet all guests, using surnames when possible.
• Attend to and anticipate guests' needs.
• Maintain knowledge of hotel features/services/outlets, hours of operation, etc.
• Achieve objectives through direction and delegation.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Be always an ambassador of the hotel and the company, in and out of the workplace.
• Maintain confidentiality and security of all guests and general hotel information.

Qualifications

• Great time management and multitasking abilities.
• Excellent telephone and email communication etiquette
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular schedules, weekends, and holidays.
• High School Diploma or GED.
• Prior luxury hospitality experience.
• Prior luxury food & beverage experience.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds.
• Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.​
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.